AFRICAN LUXURY HOTELS TO RAMP UP TECHNOLOGY AND SECURITY INVESTMENT, SAYS GLOBAL RESEARCH BY COMMUNICATIONS SPECIALIST LTD. ANTICIPATED SPENDING SURGE UNDERLINES CRITICAL ROLE OF TECHNOLOGY AND COMMUNICATION SYSTEMS IN ENSURING OPERATIONAL EFFICIENCY AND GUEST SATISFACTION.
According to a global research commissioned by Communications Specialist Ltd, the high-end African luxury hotel sector is expected to significantly boost its investment in technology and communication systems in the next three years.
Senior executives of African luxury hotel chains were interviewed for the research. Over half (54 percent) of these executives anticipate a spending increase of 20 to 50 percent in the sector, while 16 percent expect an even higher rise.
The executives also predict a surge in expenditure on security. Six out of ten (60 percent) of those interviewed foresee a spending increase of over 30 percent between now and 2026.
Motivation for Increased Investment
The primary reason for this planned expenditure on communication systems and security is the sector’s current operational efficiency levels. Only 20 percent of senior African luxury hotel executives consider the levels “excellent,” while 70 percent describe them as “good” and 10 percent as “average.”
To address this concern, 32 percent of executives expect a significant improvement in operational efficiency over the next three years. Additionally, 56 percent expect a slight improvement.
Importance of Technology and Communications Systems
Kevin Buchler, Chief Marketing Officer at Communications Specialist Ltd, emphasized the crucial role played by technology and communications systems in African hotel operations. These systems assist in advising on hospitality radio functionalities, ensuring smooth operations, and delivering excellent guest service.
Buchler highlighted that technology and communications systems are vital in maintaining the highest standards of security in luxury hotels.
Services Provided by Communications Specialist Ltd
Communications Specialist Ltd offers sales support, training, equipment fitting and commissioning, systems amalgamation, on-site instruction, maintenance, and spare parts provision for luxury hotels worldwide. Their team of radio system experts, with over 35 years of experience, provides on-site or remote assistance in resolving complex network issues.
By following these recommendations, African luxury hotels will enhance their technological capabilities, improve operational efficiency, and ensure the safety and satisfaction of their guests.