Compagnie Hoteliere et Immobiliere du Congo (CHIC) Implements Accor Digital Solutions for Enhanced Customer Experience in DRC

CHIC
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SUMMARY – CHIC PARTNERS WITH ACCOR TO ENHANCE CUSTOMER EXPERIENCE AND OPERATIONS IN DRC THROUGH INNOVATIVE DIGITAL SOLUTIONS, STRENGTHENING ACCOR’S AFRICAN PRESENCE AND SUSTAINABLE DEVELOPMENT.


CHIC, the leading hotel owner and developer in the Democratic Republic of Congo (DRC), has announced the implementation of Accor driven digital solutions for five hotels under the Novotel and Ibis Styles brands. These hotels will be opening soon across four cities, bringing a total of 660 keys to the country.

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CHIC partnered with Accor to provide an unprecedented experience to DRC customers. Accor’s digital solutions were deployed by CHIC. CHIC is now the first in the country to integrate cloud solutions with mobile keys and Opera Cloud systems.

This implementation will enable guests to enjoy a “Fast Check-in and Check-out” process, access their rooms via smartphones. These solutions not only streamline hotel operations but also contribute to reducing the ecological footprint by minimizing paper and magnetic card usage.

CHIC and Accor Join Forces

Mr. Khalil Manji, Partner at CHIC, is thrilled about the partnership. He expresses delight in joining forces with Accor, a hospitality innovator, to provide customers in the DRC an unmatched experience. By implementing Accor Key and other advanced solutions, we showcase our commitment to surpassing traveler expectations at our five DRC hotels.

Clinton Govender, Accor’s IT Director for Southern Africa, emphasizes the partnership’s importance. It strengthens Accor’s position in the DRC, a crucial African market. Collaborating with a reputable hotel group like CHIC, who shares our vision of augmented hospitality and sustainable development, makes us proud. We firmly believe that our innovative digital solutions will enhance the value of CHIC’s hotels.

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READ: Accor Announces First International Brand Resort in Nosy Boraha with Mantis Soanambo Hotel & Spa

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The Convenience of Accor Key

Accor Key, the digital key solution, empowers customers to utilize their smartphones for accessing Accor hotels. By eliminating the need for physical keys, guests can effortlessly enter their rooms, meeting rooms, elevators, and other spaces. The application is compatible with Android and iOS systems and seamlessly integrates with the ALL – Accor Live Limitless Lifestyle Loyalty application.

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With CHIC’s implementation of Accor’s digital solutions, guests in the DRC can look forward to an unparalleled and convenient hotel experience. It leverages cutting-edge technology for their comfort and satisfaction.

 

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